We are getting ready to relaunch!
At bdht we take great pride in our organisation and are continually working to
ensure that we reflect its success and the services delivered to our customers. As part of this
process, we are redesigning our website to make sure you get what you want from
it.....and it's going to launch during the first week of June. We also have a new microsite,
www.bdhtcareers.co.uk, advertising our vacancy for our
Director of Communities and Neighbourhoods..
bdht are now on twitter, the blogging service....find us at www.twitter.com/bdht
Our office opening times are:-
Monday to Wednesday: 8.30 am to 5.30 pm
Thursday: 8.30 am to 7.00 pm
Friday: 8.30 am to 4.00 pm
Saturday: Closed
Sunday: Closed
Real Help Now website
The government has develeoped a website that is designed to help people with numerous
difficulties in this economic downturn - including job searching / training / help for women and
redundancy to name but a few. Please click here to
have a look.
Turn2us
Turn2us is a registered charity website that offers free benefits information, grant finder and
money matters advice.
There is a benefits checker and grant finder as well as money saving tips and debt help and
information.
Visit them on www.turn2us.org.uk
Debt Problems?
For free impartial advice contact National Debtline
FREEPHONE: 0808 808 4000
Monday to Friday 9am to 9pm
Saturday 9.30am to 1pm
24-hour voicemail. Please leave a message to request an information pack or factsheet. Or check out
the web site for useful information and example letters, information pack and debt advice
factsheets
Gutter Clearance Programme
Commencing week commencing Monday, 20th October 2008
We have historically carried out gutter clearances and repairs on demand in the same way as we do any other job. However, this has an impact upon the team, as two people need to work together so that they can work safely at height.
Therefore, we are going to trial a new system for 6 months to give a better approach to gutter clearances and repairs. We have split the district into 5 areas for the programme and Customer Services will place all non-emergency works onto the programme. We will visit an area each week commencing 23rd October. Please click here to view the programme
HELP US: We do get an influx of calls during severe weather conditions; it is likely that all or the majority of gutters will overflow due to the high level of rainfall. Please check if you can see signs of blockage, eg weeds growing out of the gutter or signs of a break in the gutter. If you cannot, we suggest you monitor the situation and if the gutters overflow when we have normal amounts of rain, then call us back.
ACCESS: Customers do not need to be at home for the above works as long as we can get access to the areas required.
WHY CHANGE?: We are hoping this will free up the Community Repairs Team to complete other types of jobs more quickly, especially those internal jobs which have a higher impact upon the customer. It makes sense to group these types of jobs together and is a far more efficienit way of carrying out this type of work. It also ensures that we comply at all times with health and safety requirements.
PLEASE NOTE: Emergency gutter repairs, hanging gutters which are unsafe or water running internally in a home should still be reported to Customer Services, who will raise an emergency job.
We will be sending out a letter to all of our customers to explain the new system.
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