complaints

We aim to offer excellent services. We know there will be occasions when things go wrong. When this happens we have a complaints procedure that aims to ensure that we deal with all complaints fairly, openly and without bias.

Our staff always welcome the opportunity to put things right whenever they can. By contacting your housing officer they can hopefully resolve issues quickly. If you are still dissatisfied a formal complaint can be made by:

•    Telephone
•    E-Mail
•    Letter
•    Personal Visit
•    By completing the complaint form below

Formal complaints are managed by Beverley Green and Tim Young who be contacted on free phone 0800 0850 160 or by using the details below:

Beverley Green: 01527 557618 or beverley.green@bdht.co.uk

 Tim Young: 01527 557538 or tim.young@bdht.co.uk

For a definition of what is a complaint and how we deal with the complaint, please refer to our complaint form below.

Click here to access our complaints form

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