what we do?
The Service Improvement Group has been set up to review bdht service areas. The aim is to review 4 areas over a 12 month period. Its is made up of both staff and customers. The group will look at information received from surveys, complaints and mystery shoppers. They hold focus meetings with staff and customers to gain further information, to produce their own survey. The information they collect will be used to produce reports and make recommendations. The group will report the findings and feedback to the bdht Board and Senior Managers.
Awards, Policies and Guidelines we adhere to : Investors in People - Positive about disabled people - CHS code of practice - Invest in Excellence - In Business for neighbourhoods
