your responsibilities as a bdht customer
As a customer of bdht you are expected to take care of your home. Please do not cause deliberate damage. You are responsible for carrying out some repairs. These include:
- Anything that belongs to you
- Decorating the inside of your home
- Fitting curtains and shower rails
- Repairs to improvements you have made
- Damage, unless as a result of crime (A crime reference number is required)
- Replacing toilet seats
- Changing light bulbs
- Replacing lost keys or changing locks, if you lost the keys.
- Blocked drains and toilets, if blocked by you
A full list of repair responsibilities can be found in the new Tenant's Handbook below. The handbook has been broken down in to sections to make finding information easier.
Awards, Policies and Guidelines we adhere to : Investors in People - Positive about disabled people - CHS code of practice - Invest in Excellence - In Business for neighbourhoods
