bdht - building excellent communities with passion and pride

service standards

For all our key services, we publish service standards that set the minimum quality of service you can expect from us.

In this section there are four service standards for finance. Download them using the links below.

If you have any questions about service standards for Income Collection or Rent Setting please contact Jill Sanders on 01527 557530 or email jill.sanders@bdht.co.uk

There is also one service standard for Rent Arrears, which can be found below.

If you have any questions about the service standards for Rent Arrears please contact Clare Garner on 01527 557616 or by email on: clare.garner@bdht.co.uk 

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Awards, Policies and Guidelines we adhere to : Investors in People - Positive about disabled people - CHS code of practice - Invest in Excellence - In Business for neighbourhoods