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After taking a measured approach towards the transition out of lockdown in line with Government guidance, we are pleased to say we will now be returning to ‘business as normal’.
Our offices at Buntsford Court will now be open during our normal operating hours and we will be able to take payments in reception.
We understand that some of our customers may still have concerns after shielding. As such, our team are happy to continue following safer ways of working including social distancing, PPE and sanitising at our head office, as well as when carrying out key services in customer homes. Please do let us know if you would like us to adopt these practices prior to your appointment.
If you need an emergency repair and are self-isolating because you have been recently diagnosed or are displaying Coronavirus symptoms, please ensure you notify us of this prior to your repair.
Thank you once again for your patience and understanding during this challenging period.
For more details, our Coronavirus information can be found here.
We are committed to maintaining the very best service for our communities. As a not-for-profit organisation, everything we do is about best serving our residents. Every single penny we make gets re-invested into the local community, meaning we can continue to provide vital housing support to those who need it.
We are committed to constantly adapting and improving our services to meet the needs of our tenants. We do this by listening to feedback and learning what works best, this is shown with a customer satisfaction score of 90%.
We are proud of our reputation as an excellent employer, with over 130 staff working together to provide fantastic housing services in the heart of Bromsgrove. This reputation has seen us feature in the top five of the Sunday Times’ Best Companies Award for three years in a row and we also came top of the UK’s Best Places to Work™ in 2017.
