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Coronavirus Announcement

We’re committed to doing all we can to protect our customers, staff and contractors from Coronavirus and have made significant changes to our services in response to the Government’s latest advice.

In order to limit social contact and stop all unnecessary travel as advised by the Government we have closed the office at Buntsford Court, Bromsgrove except for Emergencies.  With immediate effect we will:

  • Only respond for Emergency and Essential Repairs. handy hints and tips can be found here
  • Only attend and respond to Out of Hours requests where this is an Emergency.
  • No longer carry out any other home visits unless it is for an Emergency or Essential reason.
  • No longer carry out any activities for groups from any of our sheltered housing schemes or other venues.
  • Not attend to any repairs or visits already booked which are not an Emergency or Essential.

If you need to speak with a member of staff for any reason or have any concerns about paying your rent, you can call our Customer Services Team 0800 0850 160.

 

If you are a customer who is self-isolating and you may have coronavirus but you need an emergency repair you will need to tell us when you get in touch.

These changes to services are expected to last at least for 12 weeks, potentially much longer. We are constantly monitoring the situation and as soon as Government and Public Health England advice allows we will return to normal service.

Click here for FINANCIAL INFORMATION and FREQUENTLY ASKED QUESTIONS

We appreciate your patience and understanding and please take care of yourself and others during this challenging time.

We are the largest provider of affordable housing in Bromsgrove
and the surrounding area

We are committed to maintaining the very best service for our communities. As a not-for-profit organisation, everything we do is about best serving our residents. Every single penny we make gets re-invested into the local community, meaning we can continue to provide vital housing support to those who need it.

We are committed to constantly adapting and improving our services to meet the needs of our tenants. We do this by listening to feedback and learning what works best, this is shown with a customer satisfaction score of 90%.

We are proud of our reputation as an excellent employer, with over 130 staff working together to provide fantastic housing services in the heart of Bromsgrove. This reputation has seen us feature in the top five of the Sunday Times’ Best Companies Award  for three years in a row and we also came top of the UK’s Best Places to Work™ in 2017.

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