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Following the latest Coronavirus announcement and in line with the most recent Government guidance, we are continuing to adapt our services to ensure the health and wellbeing of both our customers and staff.
Temporary closure of head office: due to operational circumstances and to ensure we continue to provide all services for our customers, our offices will now close for all staff until Monday 1st February.
Our team will continue to provide key services remotely, and can be contacted on 0800 0850 160 during our normal operating hours of 8.30am – 5.00pm Monday to Thursday and 8.30am – 4.00pm on Fridays.
Our homelessness service will also continue as normal and should anyone attend our office during this closure, information will be made available on how to contact our team.
We are unable to take payments in reception during this time and all interviews will be conducted by telephone however, our Customer Services team can be contacted on 0800 0850 160 for enquiries.
If you need an emergency repair and are self-isolating because you have been recently diagnosed or are displaying Coronavirus symptoms, please ensure you notify us of this prior to your repair.
Whilst we continue to safely carry out key services during this time by adhering to the latest PPE and social distancing measures, there may be some delays as we continue to adapt to most recent Government guidelines.
Our Coronavirus information pages are here
We would like to thank you for your patience and understanding. Please take care of yourself and others during this challenging time.
We are committed to maintaining the very best service for our communities. As a not-for-profit organisation, everything we do is about best serving our residents. Every single penny we make gets re-invested into the local community, meaning we can continue to provide vital housing support to those who need it.
We are committed to constantly adapting and improving our services to meet the needs of our tenants. We do this by listening to feedback and learning what works best, this is shown with a customer satisfaction score of 90%.
We are proud of our reputation as an excellent employer, with over 130 staff working together to provide fantastic housing services in the heart of Bromsgrove. This reputation has seen us feature in the top five of the Sunday Times’ Best Companies Award for three years in a row and we also came top of the UK’s Best Places to Work™ in 2017.
