At bdht, we deliver excellent services, and we are always looking to improve them.
To ensure this is done effectively, we measure the performance of our services, making sure we are serving our customers in the best way possible.
We have engaged with hundreds of our customers to understand what is important to them. Based on this, we produced our local offer to tenants which sets out a series of promises highlighting what we aim to do and the level of service customers can expect.
Our local offer is supported by detailed service specific standards which are available to you by calling freephone 0800 0850 160.
Where we fail to deliver services in accordance with these standards, you can complain to us through our complaints procedure. If you wish to make a complaint, you can do this here.