Other performance indicators

We measure how well we perform across all our service areas, to ensure services are being delivered to the standards and targets set with customers. We report every month how well we are doing, including the following services:

  • Staffing
  • Complaints
  • Resident involvement
  • Repairs to homes
  • Home improvements
  • Gas servicing
  • Building new homes
  • Support services
  • Answering letters