Caring – to care about the quality of services we provide and the welfare of our staff.
Enabling – to enable customers to access and choose services wherever possible and empower the Trust’s employees to deliver high standards of customer service.
Honest – to only promise services to customers that we can reliably deliver and be an employer who is trustworthy and acts with integrity.
Positive – to display a positive ‘can do’ approach to customer service and support and encourage the Trust’s employees in this respect.
Fair – to deliver consistently excellent services to all customers and always be fair in the day-to-day support of our employees.