On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter
About bdht

We are passionate about providing accessible, safe & secure housing for communities across Bromsgrove
& the surrounding area.

We are committed to constantly adapting and improving our services to meet the needs of our customers. We do this by listening to feedback and learning what works best.

We are proud of our reputation as an excellent employer, with over 150 staff working together to provide fantastic housing services.

We are committed to Equality, Diversity and Inclusion, ensuring everyone has equal access to services and information.

bdht is committed to always treating people with respect.

Our Values

 

We have high standards in everything that we do, but this is particularly important when it comes to offering our customers the best homes and services on a daily basis.

INTEGRITY: We will take responsibility, doing things for the right reasons

LISTENING: We will listen to understand, then we will think and reflect

HONEST: We will be honest, and considerate and set realistic expectations

TRANSPARENT: We will explain our thinking and share our information

RESPECT: We will treat people with decency and dignity

INCLUSIVE: We will create a positive culture where differing life experiences and opinions are embraced

FAIR: We will not show favouritism, and ensure we show balance in our attitude and behaviours

Our Charter

 

We’re always looking to improve our excellent services. To ensure this is done effectively, we measure the performance of our services, making sure we’re serving our customers in the best way possible.

Our Charter

 

We’re always looking to improve our excellent services. To ensure this is done effectively, we measure the performance of our services, making sure we’re serving our customers in the best way possible.

Our Strategy

 

bdht are proud of what we do. From the very start of our organisation in 2004, we’ve had a strong sense of identity. We know what we’re about and what we want to achieve.

Governance

To ensure that we can continue to carry out our great work across Bromsgrove and the surrounding area, effective governance is key at all levels of the organisation.

Our Performance

We are always looking to improve our excellent services. To ensure this is done effectively, we measure the performance of our services, making sure we’re serving our customers in the best way possible.

Careers

We are a committed, passionate and fun organisation with strong values. We believe in a healthy bdht where all our staff are valued and happy in their work.

Our Team

Meet our fantastic team of dedicated professionals.

bdht is a
‘great place to work!’

Bromsgrove’s bdht has once again achieved a massive 98% staff satisfaction score, putting it in second place in a national list of the UK’s Best Workplaces™.