The hard work and dedication of our staff has resulted in a current client satisfaction score of 90%, however our ambition is to increase this to 95%.
We have a number of values that are important to all of our staff and help us continue to grow in a positive way, retaining the same high standards.
First and foremost, we care about both the quality of services we provide to our customers as well as the welfare of our staff. We also place vital importance on being honest and acting with integrity in all of our support, only promising our customers services that we are able to deliver.
Our positive attitude towards customer service means that we strive to provide the best possible solutions for each individual, giving customers access and the ability to choose from a range of services.
In the last survey, 90% of our customers said they were either satisfied, or very satisfied, with our overall customer service. We want this figure to rise to 95% by 2019. In order to do this, it is crucial that all of our employees work together effectively and understand how each and every one of them can contribute.
There are a range of targets that we will work towards, which will enhance our overall housing support:
Being the most affordable landlord in the district is something we are very proud of, and it remains important to us. We will sustain this position whilst looking to solve affordable housing problems for at least another 4,000 people over the next five years.
Bringing our customers’ views and opinions into our decision making is crucial, as this communication allows us to improve and adapt our services to best serve our customers. We will continue to involve our tenants in our work, offering a wide range of opportunities to get involved with bdht. As such, every neighbourhood will get its own plan, determined by the people who live there as they will then see the benefits.
We will reduce the number of poorly insulated homes which will, in turn, help to tackle and reduce fuel poverty. In tandem with this, we will continue to provide vital support to older people and make sure they continue to live independent, happy lives.
Anti-social behaviour is unacceptable in any community and we will work with others to make sure this is tackled quickly and effectively should it occur.