Feedback & Complaints

If you would like to give us any feedback or have a complaint, there are a number of ways to contact us:

  • You can call us free from a landline or a mobile on 0800 0850 160
  • If it’s outside of office hours, you can call our dedicated emergency line on 0800 0304 254
  • Pop into reception at our head office
  • Email us on
  • Or text ‘bdht’ and your message to 66644