On Wednesdays our phone lines will not be available until 9.30. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here

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Contact Us

If you would like to contact us and you are a tenant, you can do this through the Mybdht portal.

Freephone: 0800 0850 160

Text: 83080 starting your message with ‘bdht’.

Facebook: facebook.com/bromsgrovehousing

Twitter: twitter.com/bdht

Email: contactus@bdht.co.uk

Contacting us out of hours:

If you need to report an emergency repair or have an urgent housing need please call our out of hours number 0800 0850 160.

If you need to find out more about bdht’s complaints process and how to make a complaint, please click the button below:

bdht Office Image

Address

Bromsgrove District Housing Trust Buntsford Court, Buntsford Gate, Bromsgrove, Worcestershire, B60 3DJ

Opening Hours

Monday 08:30 – 17:00

Tuesday 08:30 – 17:00

Wednesday 08:30 – 17:00

Thursday 08:30 – 17:00

Friday 08:30 – 16:00

Late night appointments

Please note, our Housing Needs service offers a late night appointment once per month for people who work and cannot attend during office hours. Please call 0800 0850 160 to enquire about availability.

Complaints

At bdht we pride ourselves on being responsive and our aim is to provide the best service possible to our customers, but sometimes things can go wrong. When this happens you have a choice for us to resolve the issue:

  • informally as a ‘quick fix’; or through our
  • formal complaints procedure

Either way we will ensure that we deal with all complaints fairly, openly and without bias.

  • Complaints can be made via the mybdht online customer portal, via Facebook or Twitter, in person, by telephone, by letter or bdht complaint form, by email, fax or by text.
  • You can appoint a representative to deal with your complaint on your behalf, and to be represented and/or accompanied at any meeting with the bdht where this has been requested or offered and where this is reasonable.
  • We will write to you within 1 working day of receiving your complaint to acknowledge receipt of the complaint and to confirm who will be investigating your complaint.
  • We will keep you informed, in writing, at each stage of the complaint process of the name of the person conducting the investigation and the timescale within which the investigation will be completed.