We want all our homes to be safe, comfortable, well maintained and a great place to live.
We regularly inspect, repair and improve our homes to make sure they meet the Government’s Decent Homes Standard.
As homes get older, some parts need replacing.
This may include:
“Our Decent Homes Plus standard goes beyond the minimum requirements by improving security, energy efficiency and accessibility wherever possible.”
We will:
We understand that work in your home can be disruptive. We will try to make things as easy as possible by:
Where possible, you will continue to have access to:
If this is not possible, we will look at temporary solutions
We recognise that some customers may need additional help.
We will work with you to understand your needs and make reasonable adjustments where possible. You can also bring a family member, advocate, support worker or representative to meetings and appointments.
To help us plan future improvements, we regularly inspect our homes.
We aim to survey every property at least once every five years. These surveys help us understand the condition of our homes and make sure we invest in the right improvements at the right time.
Some work is essential to keep homes safe. Where essential safety work is required, we will work with customers to arrange access so that the work can be completed.
This includes work relating to:
