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On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter

Information Hub (STAIRs)

What is STAIRs?

The Social Tenant Access to Information Requirements (STAIRs) page brings together everything you need to understand how we manage homes and services at bdht. It acts as a single, easy-to-navigate space where you can access key documents, stay informed, and find clear guidance on your rights and responsibilities as a tenant.

STAIRs are a new statutory requirement introduced by the government. From 1 October 2026 – housing providers must proactively publish certain information through a publication scheme.

Want to have your say?

There are lots of ways you can contribute to the bdht community.