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On Wednesdays our phone lines will not be available until 10 am. If you have an emergency please call 0800 0850 160. For routine enquires and repairs or to pay your rent please log in to your mybdht account here Our call wait times are longer than usual, please call between 3pm and 5pm when we are quieter

We are aware of the poor service that customers have received on the Grounds Maintenance programme since March.

We are truly sorry for this and we are working closely with our maintenance partner, Tivoli, to improve things. This service is not what we expect for customers.

We have regular updates with Tivoli, which has additional teams working Mon-Fri and also weekends. These actions are beginning to make a difference.

Thank you for your patience while we address these issues, we really do appreciate it.

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Are you Experiencing damp Problems?

Our damp and mould page has a guide to the common causes of mould and tips on how to prevent mould getting a hold.