Your Voice Matters
We want your involvement!
Role: Customer Experience Committee & Customer Insight Panel Member
Location: Flexible / Remote
Commitment: 4 meetings a year plus additional hours or meetings dependant on role
Are you interested in your community and want to help shape the services you receive? bdht is looking for enthusiastic and committed tenants or shared owners to join our Customer Insight Panel and our Customer Experience Committee.
As a Customer Insight Panel Member, you’ll play a vital role in reviewing bdht’s services and bring forward ideas and feedback to help shape better services.
As a Customer Experience Committee Member, you’ll be part of a group that ensures bdht’s customer-facing services are effective, compassionate and community-driven.
You’ll help shape the future of housing services by reviewing performance, challenging service delivery, and ensuring that customer voices are heard at the highest level. Your insights and lived experience will help bdht stay accountable, responsive, and aligned with its commitment to building vibrant communities.
About the Roles
Customer Experience Committee Member (paid, or unpaid roles available) £2,500 per annum, or unpaid.
Customer Insight Panel Member (paid, or unpaid roles available) £600 per annum, or unpaid.
What You’ll Gain
- Influence real change
- Develop new skills
- Insight into how customer feedback drives service improvements
- Be part of a team making a difference
How to Apply
If you’re interested in joining us, for either role, please complete the application form or email governance@bdht.co.uk for more information. You can apply for either role but will only be appointed to one role if you’re your application is successful.
