Everyone deserves to feel safe and comfortable in their home and neighbourhood.
We take anti-social behaviour seriously and will take action where needed, while working with partners to support and resolve issues as quickly as possible.
What is anti-social behaviour?
Anti-social behaviour (ASB) is behaviour that causes nuisance, alarm or distress to others.
This can include:
- noise nuisance (for example, loud music or parties)
- threatening or abusive behaviour
- harassment or intimidation
- vandalism or damage to property
- drug misuse or illegal activity
- ongoing disturbance affecting neighbours
If you’re unsure whether something is ASB, please contact us—we’ll help you understand your options.
How to report ASB
We’ve made it easy to report concerns so we can take action quickly.
You can report ASB by:
- logging in to your mybdht account
- calling 0800 0850 160
- emailing contactus@bdht.co.uk
If the situation is urgent or you feel unsafe, call 999 straight away.
What happens after you report an issue
We will:
- Acknowledge your report
- Assess the situation and agree next steps with you
- Take appropriate action or refer to the right organisation
- Keep you informed about progress
We aim to respond promptly and keep you updated so you know what is happening.
Mediation and resolving issues early
Not all ASB requires formal action.
In some cases—especially where issues involve neighbours—mediation can help resolve problems early.
Mediation is:
- a voluntary and confidential process
- led by an independent, trained mediator
- focused on helping both sides talk through the issue and find a way forward
We may suggest mediation where it is safe and appropriate. It can often resolve issues more quickly and help maintain positive relationships between neighbours.
When something is a police matter
Some situations are more serious and should be reported directly to the police.
This includes:
- immediate danger or violence
- threats or intimidation where you feel unsafe
- hate crime or harassment
- drug dealing or serious criminal activity
Always call 999 in an emergency.
For non-emergency police matters, you can call 101.
We will still work with the police and support you where needed, but it’s important these incidents are reported directly so action can be taken quickly.
How we work with others
Anti-social behaviour is not something we tackle alone.
We work closely with:
- the police
- local councils
- support services and community partners
This helps us take appropriate action and support everyone involved.
Support for residents
We understand that experiencing ASB can be stressful.
We will:
- listen carefully to your concerns
- treat you with respect and sensitivity
- support you through the process
- signpost you to additional help if needed
What you can do
You can help by:
- reporting issues early
- keeping a note of what has happened, if you can
- being considerate of neighbours and shared spaces
Our approach
We are committed to:
- taking all reports seriously
- acting fairly and consistently
- keeping residents informed about their case
- using a range of solutions, including mediation and enforcement
- working in partnership to resolve issues
Need to get in touch?
Phone: 0800 0850 160
Email: contactus@bdht.co.uk
Online: mybdht account